Shipping Policy

IMPORTANT UPDATE:  Before any products are shipped, we will call you to confirm your order. Please ensure your Phone Number is correct.
Shipping is a flat rate of $14.95 within Australia to all capital cities and most regional centres up to 5kg.
Above that amount and for remote areas shipping is calculated automatically by weight and postcode.
If at the Checkout under the ''Order summary'' the shipping mentions "PICK UP ONLY (NO SHIPPING)", we are unable to use our normal couriers, Aramex, to do the delivery. Please call us to organise another form of delivery.
Shipping within Australia only.
Goods must be signed for so unfortunately this means we cannot deliver to PO boxes.
Health 4 Life Nutrition uses Sendle (Aramex) and their delivery partners to deliver our goods in Australia.
We always strive to despatch orders within two business days, with most orders delivered within 5-10 business days, depending on your address in Australia. If any delays occur in dispatching your order due to stock being unavailable, we will contact you immediately.
A full tracking detail is supplied in an email at dispatch.
After dispatch, and the parcel makes it to its destination, the delivery driver will follow the instructions on the parcel to complete the delivery.
In some cases, they cannot complete the delivery. This can be because there is no
one available to sign and there was no authority to leave given, it isn’t safe to leave unattended, or the driver didn't have enough information to complete the delivery successfully.
In this case the driver will leave a card to organise a redelivery or for the customer to collect at their convenience.
As soon as Sendle (Aramex) receives the scanning information telling us that there was a card left we will email the customer with information for how to organise a redelivery with the relevant delivery partner. It is important to include the customer's email so that we can provide this helpful service.
Product weight is the actual weight of a product on the scale. For example 1kg powder product may weigh approximately 1.3kg on the scale in its packaging.
Parcels are charged according to their actual weight or cubic weight equivalent, whichever is greater.
For example a 4 kg product may weigh 4 kg, but if the products cubic weight (W x H x D) is calculated to be 6kg, freight costs would be charged appropriately.
For all Pick Ups from Store, please note opening hours.
                                          This shipping and delivery policy is subject to change at any time